We stand behind the quality of our service. This Refund Policy explains when refunds are available and how to request one. If you have any questions, contact us at support@dantechexp.com before purchasing.
1. Quick Reference
| Charge Type | Refundable? | Condition |
|---|---|---|
| Setup Fee ($250) | No | Non-refundable once installation begins |
| First month subscription | Yes | Within 7 days if plugin not yet installed |
| Monthly subscription | No | No partial refunds for unused days |
| Annual subscription | Pro-rata | Within 30 days of annual renewal only |
| Duplicate charge | Yes | Always — contact us immediately |
| Unauthorised charge | Yes | Always — contact us immediately |
2. Setup Fee
The one-time setup fee of $250 USD is non-refundable once installation work has commenced. This fee compensates for the time and labour involved in installing, configuring, and testing the plugin on your WordPress website.
If you pay the setup fee but we are unable to complete the installation for reasons on our end (for example, your WordPress site is incompatible and cannot be resolved), we will issue a full refund of the setup fee.
If installation cannot proceed because you are unable to provide a valid AMPI API key, WordPress access, or other required information within 14 days of payment, the setup fee is forfeited.
3. Monthly Subscriptions
Monthly subscription charges are non-refundable. When you cancel a monthly subscription, you retain access to the Service until the end of your current billing period. No partial refunds are issued for the remaining days in a billing cycle.
Exception — First Month
If you subscribed but the plugin has not yet been installed on your site and you contact us within 7 days of your first subscription charge, we will issue a full refund of that first month's subscription fee. The setup fee remains non-refundable in this case.
4. Annual Subscriptions
Annual subscriptions may be refunded on a pro-rata basis within 30 days of your annual renewal date. Pro-rata means we refund the unused months remaining in your annual term.
For example, if you are on the Pro annual plan ($950/year) and request a refund 2 months into your annual term, you would receive a refund for the remaining 10 months ($950 ÷ 12 × 10 = approximately $792).
Refund requests after 30 days of annual renewal are not eligible for pro-rata refunds. You retain access for the remainder of the annual term.
5. Service Failure Refunds
If the Service experiences a significant outage or failure that is caused by our systems (not third-party dependencies like the AMPI API or your hosting) and lasts longer than 72 consecutive hours, we will credit your account with a proportional amount for the affected period.
Outages caused by AMPI MLS API downtime, your WordPress hosting, or your AMPI API key being revoked do not qualify for refunds or credits as these are outside our control.
6. Duplicate or Unauthorised Charges
If you have been charged more than once for the same subscription period, or if you believe an unauthorised charge has occurred, contact us immediately at support@dantechexp.com. We will investigate and issue a full refund for any confirmed duplicate or unauthorised charge within 5 business days.
7. How to Request a Refund
To request a refund, email us at support@dantechexp.com with:
- Your full name and email address used for the subscription
- Your order or subscription ID from Lemon Squeezy
- The reason for your refund request
- The amount you believe should be refunded
We will respond within 3 business days. Approved refunds are processed through Lemon Squeezy and typically appear in your account within 5–10 business days depending on your payment method and bank.
8. Chargebacks
We ask that you contact us before initiating a chargeback with your bank or card provider. Chargebacks that are filed without first contacting us may result in immediate suspension of your Service and may make future subscriptions unavailable to you.
If a chargeback is filed in error, please contact us and we will work with your payment provider to resolve it promptly.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be communicated to active clients by email with at least 14 days notice. Continued use of the Service constitutes acceptance of the updated policy.
10. Contact Us
For refund requests or questions about this policy:
Dantech Experts
Email: support@dantechexp.com
Response time: within 3 business days